Terms of Service

1. Acceptance of Terms

By accessing or using Goodstay (the "Service"), operated by Goodstay, Inc. ("we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on the Service with a revised "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the modified Terms.

2. Description of Service

Goodstay is a cloud-based pet boarding and kennel management software platform designed for independent pet care facilities. The Service provides tools including, but not limited to:

• Reservation and booking management
• Pet and pet owner profile management
• Feeding and medication scheduling
• Vaccination tracking and compliance
• Invoicing and payment processing
• Staff management and activity logging
• Report card creation and delivery
• Customer portal and online booking

3. Account Registration

To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must be at least 18 years of age to create an account. By registering, you represent that you have the legal authority to bind yourself or your organization to these Terms.

4. Subscription and Billing

Goodstay offers subscription-based pricing plans. By selecting a plan, you agree to pay the applicable fees. Subscription fees are billed in advance on a monthly basis and are non-refundable except as required by law.

We reserve the right to change pricing with 30 days' notice. Price changes will take effect at the start of your next billing cycle after the notice period.

If payment fails, we may suspend access to the Service until payment is received. We will make reasonable efforts to notify you before suspension.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in compliance with all applicable laws and regulations. You may not:

• Use the Service for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to the Service or its related systems
• Interfere with or disrupt the integrity or performance of the Service
• Upload or transmit malicious code, viruses, or harmful data
• Resell, sublicense, or redistribute the Service without written permission
• Use the Service to store or transmit content that infringes on intellectual property rights

6. Data Ownership and Responsibility

You retain all ownership rights to the data you enter into the Service ("Your Data"). We do not claim ownership of Your Data. You grant us a limited license to use, process, and store Your Data solely to provide the Service to you.

You are responsible for ensuring that the data you enter is accurate and that you have all necessary rights and consents to use and share such data through the Service, including any personal information of pet owners and their pets.

7. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using the Service, you consent to the practices described in the Privacy Policy.

8. Service Availability and Support

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We may perform scheduled maintenance with advance notice when possible. We are not liable for any downtime, data loss, or service interruptions.

Support is provided via email during business hours. Response times may vary by subscription plan.

9. Intellectual Property

The Service, including its design, features, code, documentation, and branding, is the intellectual property of Goodstay, Inc. and is protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or brand elements.

10. Termination

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing cycle.

We may suspend or terminate your access to the Service if you violate these Terms, fail to pay fees, or for any other reason at our reasonable discretion with notice.

Upon termination, you may request an export of Your Data for up to 30 days. After that period, we may delete Your Data in accordance with our data retention policies.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GOODSTAY, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

Our total liability for any claim arising from the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED.

13. Indemnification

You agree to indemnify, defend, and hold harmless Goodstay, Inc. and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Delaware.