Last updated: May 7, 2026
By accessing or using Goodstay (the "Service"), operated by Goodstay, Inc. ("we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on the Service with a revised "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the modified Terms.
Goodstay is a cloud-based pet boarding and kennel management software platform designed for independent pet care facilities. The Service provides tools including, but not limited to:
To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must be at least 18 years of age to create an account. By registering, you represent that you have the legal authority to bind yourself or your organization to these Terms.
Goodstay offers tiered subscription plans. Some plans are available with either monthly or annual billing; other plans are available with monthly billing only. Your selected plan, billing interval, and current price are displayed on the pricing page and within your subscription settings in the Service. By selecting a plan, you agree to pay the applicable fees in advance for the billing interval you select.
Your subscription will automatically renew. At the end of each billing cycle (monthly or annual, depending on your selection), your subscription will automatically renew for another billing cycle of the same length, and your payment method on file will be charged the then-current rate for your plan, unless you cancel before the renewal date.
For annual subscriptions, we will send a renewal reminder by email at least 7 days before each automatic renewal. You may cancel your subscription at any time directly through your account settings within the Service; no phone call or support ticket is required. Cancellation takes effect at the end of the current billing cycle and prevents future automatic charges. You will retain access to paid features through the end of the period you have already paid for.
Subscription fees are generally non-refundable. We do not provide refunds, credits, or pro-rata refunds for partial billing periods, plan downgrades mid-cycle, unused features, or unused months remaining on an annual term when you cancel a subscription you previously committed to. The limited exceptions below are the only circumstances in which we issue refunds, in addition to any refunds required by applicable law.
14-day money-back guarantee for first-time subscribers. If you are a new subscriber and you cancel within fourteen (14) days of your first paid subscription charge (the "First Paid Term"), we will refund the full amount of that charge on request. This guarantee applies only once per Customer (including across affiliated facilities under common ownership and across any predecessor account), only to your first ever paid subscription with Goodstay, and only when no chargeback or payment dispute has been initiated for the charge. Pro-rata refunds for unused months on an annual term are not available outside this 14-day window.
Pro-rata refund if Goodstay terminates the Service. If Goodstay terminates your access to the Service for reasons other than your breach of these Terms or your non-payment (for example, if we discontinue the Service or a paid plan tier you depend on), we will refund a pro-rata portion of any prepaid, unused subscription fees, calculated from the date of termination. This is your sole and exclusive remedy for a Goodstay-initiated termination of this kind.
We reserve the right to change pricing with at least 30 days' advance notice, sent to the email address on file. Price changes take effect at the start of your next billing cycle after the notice period. If you do not agree to a price change, you may cancel your subscription before the change takes effect.
If a payment fails, we may suspend access to the Service until payment is received. We will make reasonable efforts to notify you before suspension and to retry the payment over a short grace period.
You agree to use the Service only for lawful purposes and in compliance with all applicable laws and regulations. You may not:
You retain all ownership rights to the data you enter into the Service ("Your Data"). We do not claim ownership of Your Data. You grant us a limited license to use, process, and store Your Data solely to provide the Service to you.
You are responsible for ensuring that the data you enter is accurate and that you have all necessary rights and consents to use and share such data through the Service, including any personal information of pet owners and their pets.
No protected health information. The Service is designed for pet boarding and kennel management. It is not intended for, and you agree not to use the Service to store, process, or transmit, Protected Health Information ("PHI") as defined under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") or any other information that is subject to HIPAA, the HITECH Act, or similar laws governing human health information. Goodstay is not a HIPAA Business Associate, will not enter into a Business Associate Agreement, and disclaims any obligation to handle data in compliance with HIPAA. Pet veterinary and vaccination records are not PHI under HIPAA and may be entered into the Service in the ordinary course of facility operations.
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using the Service, you consent to the practices described in the Privacy Policy.
Where Goodstay processes personal information about pet owners or other individuals on your behalf, our processor obligations are set out in our Data Processing Addendum, which is incorporated into and forms part of these Terms. Customer accepts the Data Processing Addendum by using the Service.
The Service includes the ability to send SMS text message notifications to pet owners on behalf of your facility. By enabling SMS notifications, you acknowledge and agree to the following:
TCPA representations and indemnification by Facility Customer. By enabling SMS notifications and identifying the pet owners to whom messages should be sent, you (the Facility Customer) represent and warrant that, for each such pet owner: (a) you have obtained and can produce records of prior express written consent that complies with the TCPA, FCC rules, and applicable state laws; (b) the consent identifies your facility specifically as the sender; (c) the consent has not been revoked; and (d) the pet owner's phone number was provided to your facility for purposes that include receiving SMS messages of the type sent by the Service. You agree to indemnify, defend, and hold Goodstay, Inc. and its officers, directors, employees, and agents harmless from and against any claims, damages, fines, settlements, or expenses (including reasonable attorneys' fees and court costs) arising out of or related to any actual or alleged failure of these representations and warranties, including any TCPA or state telemarketing law claims (whether brought individually or as a class action) based on SMS messages sent through the Service at your direction.
SMS messages are delivered via Twilio, a third-party messaging provider. Delivery is subject to mobile carrier availability and is not guaranteed. See our Privacy Policy for details on how phone numbers and message data are handled.
We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We may perform scheduled maintenance with advance notice when possible. Subject to Section 12 (Limitation of Liability), we are not liable for downtime, data loss, or service interruptions.
Goodstay targets 99.5% monthly availability of the production Service, measured as successful HTTP responses to the application's public URLs and excluding scheduled maintenance, third-party network or infrastructure outages outside our reasonable control, force majeure events, and customer-side configuration issues. This availability target is a commitment of effort, not a contractual service-level agreement, and does not by itself entitle Customer to any service credit or refund.
If the Service materially falls short of this target for two or more consecutive calendar months, we will work in good faith with affected Facility Customers to provide a service credit, an extension of the subscription term, or another reasonable accommodation. Service credits, where granted, are applied against future subscription fees and are not redeemable for cash.
Support is provided via email during business hours. Response times may vary by subscription plan and by issue severity.
The Service, including its design, features, code, documentation, and branding, is the intellectual property of Goodstay, Inc. and is protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or brand elements.
Goodstay respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act ("DMCA"), 17 U.S.C. §512. If you believe content uploaded to the Service infringes a copyright you own or control, you may submit a notice that includes the following:
Notices may be sent to Goodstay's Designated Agent for DMCA Notices:
Counter-notices may be submitted by users whose content was removed and who believe the removal was the result of mistake or misidentification, following the procedures set out in 17 U.S.C. §512(g). False or bad-faith DMCA notices and counter-notices may result in liability under 17 U.S.C. §512(f).
Repeat-infringer policy. Goodstay will, in appropriate circumstances and at its discretion, suspend or terminate accounts of users (including Facility Customers and pet owners) who are determined to be repeat copyright infringers.
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing cycle.
We may suspend or terminate your access to the Service if you violate these Terms, fail to pay fees, or for any other reason at our reasonable discretion with notice.
Upon termination, you may request, or self-serve through the Service, an export of Your Data for up to 30 days. Exports are provided in a machine-readable format (CSV for tabular records and JSON for structured records, with uploaded files in their original format). After the 30-day window, we may delete Your Data in accordance with our data retention policies described in the Privacy Policy.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GOODSTAY, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
Our total liability for any claim arising from the Service shall not exceed the amount you paid us in the 12 months preceding the claim.
Carve-outs. Nothing in this Section 12 limits or excludes liability that cannot be limited or excluded under applicable law. The limitations and exclusions in this Section 12 do not apply to: (a) a party's gross negligence, willful misconduct, or fraud; (b) a party's indemnification obligations under these Terms; (c) your obligation to pay fees due under your subscription; or (d) infringement or misappropriation of the other party's intellectual property rights. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED.
You agree to indemnify, defend, and hold harmless Goodstay, Inc. and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Subject to Section 16 (Dispute Resolution; Arbitration; Class Action Waiver), any Dispute that is not subject to arbitration shall be resolved exclusively in the state or federal courts located in Delaware, and you and Goodstay consent to personal jurisdiction and venue in those courts.
Please read this Section 16 carefully. It requires you to resolve disputes with Goodstay through binding individual arbitration and waives your right to participate in a class action.
Before initiating any formal proceeding, the parties will attempt in good faith to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a "Dispute") through informal negotiation. The party initiating a Dispute will send a written notice describing the Dispute and the requested relief by email to legal@goodstay.pet (for Customer-initiated notices) or to the Customer's email address on file (for Goodstay-initiated notices). The parties will negotiate in good faith for at least thirty (30) days from receipt of that notice before commencing arbitration. Statutes of limitation and other filing deadlines are tolled during this informal period.
Except for the carve-outs in Sections 16.4 and 16.5, any Dispute that is not resolved through informal negotiation will be resolved exclusively by final and binding arbitration on an individual basis. The arbitration will be administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules (or, where a Dispute qualifies, its Consumer Arbitration Rules). The Federal Arbitration Act, 9 U.S.C. §1 et seq., governs the interpretation and enforcement of this Section 16. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction. The arbitrator, and not any federal, state, or local court, has the exclusive authority to resolve any dispute about the formation, interpretation, applicability, or enforceability of this Section 16, except that disputes about the enforceability of the class action waiver in Section 16.3 will be resolved by a court.
You and Goodstay agree that all Disputes will be brought in an individual capacity only. Neither you nor Goodstay may bring or participate in a class action, class arbitration, collective action, mass action, private attorney general action, or other representative proceeding. The arbitrator may not consolidate the claims of more than one party and may not preside over any form of representative or class proceeding. If a court or arbitrator decides that this Section 16.3 is unenforceable as to a particular Dispute or claim, then that Dispute or claim (and only that Dispute or claim) will be severed from arbitration and proceed in the courts identified in Section 15; the remainder of Section 16 will continue to apply to all other Disputes.
Either party may bring an individual action in small claims court instead of arbitration if the action qualifies for, remains in, and seeks only relief available in small claims court.
Notwithstanding Section 16.2, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights or confidential information, without first satisfying the informal resolution process in Section 16.1.
The seat of arbitration is Wilmington, Delaware. Unless the arbitrator orders otherwise, hearings may be conducted by telephone or video conference. Each party will bear its own attorneys' fees and costs except as otherwise required by applicable law, by the AAA rules, or by the arbitrator's award. Filing fees and arbitrator compensation will be allocated in accordance with the applicable AAA rules. The arbitrator may award any individual relief that a court could award, subject to Section 12 (Limitation of Liability).
A new Facility Customer may opt out of this Section 16 by sending a written opt-out notice to legal@goodstay.pet within thirty (30) days after first accepting these Terms. For Customers who already had an active subscription on the date these Terms were last updated, the 30-day opt-out window runs from that date. The notice must include the Customer's account name, the email address on file, and a clear statement that the Customer wishes to opt out of arbitration and the class action waiver. An opt-out is effective only as to the Customer that submits it, applies to all then-current and subsequent Disputes, and does not affect any other provision of these Terms. Opt-outs received after the 30-day window are not effective.
This Section 16 survives termination or expiration of these Terms.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force and effect.
These Terms, together with the Privacy Policy, the Data Processing Addendum, and any order form or written agreement signed by the parties, constitute the entire agreement between you and Goodstay regarding the Service and supersede all prior or contemporaneous communications, proposals, and agreements (whether oral or written). No oral or informal communication will modify these Terms.
You may not assign or transfer these Terms (in whole or in part) without Goodstay's prior written consent; any unauthorized assignment is void. Goodstay may assign these Terms in connection with a merger, acquisition, sale of all or substantially all of its assets, or other corporate reorganization, without notice or consent. These Terms bind and benefit the parties and their permitted successors and assigns.
Neither party will be liable for any failure or delay in performance (other than payment obligations) caused by circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, labor disputes, internet or telecommunications outages, failures of third-party hosting or infrastructure providers, pandemics, or epidemics.
We may give you legal notice by email to the address on file for your account, by in-product notification, or by posting on the marketing website. You may give Goodstay legal notice by email to legal@goodstay.pet. Notices are effective when sent.
The following provisions survive termination or expiration of these Terms: Section 6 (Data Ownership and Responsibility), Section 8 (SMS indemnification obligations), Section 10 (Intellectual Property), Section 12 (Limitation of Liability), Section 13 (Disclaimer of Warranties), Section 14 (Indemnification), Section 15 (Governing Law), Section 16 (Dispute Resolution; Arbitration; Class Action Waiver), this Section 17, and any other provision that by its nature should survive.
A party's failure or delay in enforcing any right or provision of these Terms will not be a waiver of that right or provision. Any waiver must be in a writing signed by the waiving party.
The parties are independent contractors. These Terms do not create any partnership, joint venture, agency, franchise, or employment relationship.
If you have any questions about these Terms, please contact us at:
Goodstay, Inc.
Email: legal@goodstay.pet