Pet sitting lets your team look after clients' pets at home: drop-in visits for any pet in the household — cats, dogs, birds, anything on file — and overnight house-sits, with feeding, litter and medication marks on every report. It runs on the same screens as Dog walking: the board, the booking form, the sitter's phone, weekly visits, client notices and invoicing.
Turning Pet Sitting On
Go to Facility Settings → General → Services You Offer and switch on Pet sitting. It's off until you turn it on, and it doesn't need Dog walking — a facility can run either or both. Its sidebar section is Pet sitting, or Walks & sitting with both on, and its setup is the Pet Sitting (or Walks & Sitting) tab in Facility Settings — the settings card shows a Set up walk types and walkers → link.
A facility with drop-ins or house-sits still to come can't switch pet sitting off — Goodstay says how many are left ("Pet sitting still has 2 upcoming or in-progress visits."). Finish or cancel them first.
Drop-in Types & Prices
In those settings, a facility with only pet sitting on gets Add a 30-minute drop-in; fill in its price. With both modules on, each type has a Kind: Walk (dogs, group walks) or Drop-in (any pet, at home).
A drop-in is priced like a walk, per home: First pet is the price for one pet, and Each extra pet is added for each more pet from the same home. A drop-in type shows a Drop-in tag in the list.
Booking a Drop-in
On + Book a walk, pick the client, then Visit → Drop-in (the switch shows while you run both modules). Every pet in the household is listed, not just the dogs, and they all start ticked — untick any who don't need the visit.
A drop-in takes the sitter's whole window: nobody else's walk or visit can overlap it, so the grid shows each slot as Free or Busy. Pick a sitter and time, or Decide later, and click Book this drop-in. Everything else works as for walks: Every week books weekly visits, promo codes (a code scoped to Pet sitting, or to all services), closed days, the late-cancellation fee, Change and Cancel on the board, and the client notices.
On the board, a drop-in carries a Drop-in tag.
Medications
Each pet's profile has a Medications card: the Medication, its Dose and When ("Methimazole · 2.5 mg · morning, in a treat"). These are what the pet takes at home — boarding stays keep their own medication schedules. Stop takes one off new visit reports; past reports keep it.
On the Sitter's Phone
A drop-in opens like a walk, with Start visit and Finish visit and no pick-up list. Under each home the sitter sees its access notes and a Meds line for every medication on file.
The report sheet's marks follow the species:
| Pet | Marks |
|---|---|
| Dog | Pee, Poo, Fed, Water |
| Cat | Fed, Water, Litter |
| Any other pet | Fed, Water |
Fed starts ticked. Each medication has its own row — amber with Not given yet until the sitter taps it to Given. Add photos and a note, then Finish & send report.
The owner's email — "Luna's drop-in today" — lists each pet's marks and the medications given ("Luna: Fed · Water · Litter · Given: Methimazole 2.5 mg · morning").
Billing & the Portal
Drop-ins bill with the household's walks, on the same cadence (weekly, monthly or after each visit), as Pet sitting lines — a tax category of their own under Taxable line types, and Pet sitting in your revenue reports.
In the customer portal, the Walks tab is called Visits once you run pet sitting, and lists drop-ins and their reports alongside walks.
House-sits
A house-sit is a stay at the client's home: a sitter, some of the household's pets, and a run of nights. It's part of Pet sitting — no extra switch.
Setting Up House-sits
In those settings, click Add an overnight house-sit and fill in its price. A house-sit type is priced per night: the price for one pet, plus Each extra pet per night. The list shows it with a House-sit tag and Per night.
The House-sit nights card sets when each night holds the sitter: Sitter arrives (7:00 PM by default) and Sitter leaves (7:00 AM the next morning). Click Save.
Booking a House-sit
On the booking form, pick the client and Visit → House-sit. Every pet in the household is listed. Set the First night and the Last morning; the form shows the number of nights.
Pick a sitter is a grid of sitters by night. Each night reads Free, Off (not one of their walking days), or what's in the way — "Walk 6:30 PM" (a walk running into the evening, or one before the morning end), or "House-sit · Alvarez" (a sitter sits one home a night). Only a sitter free every night can be picked; Decide later books it with no sitter.
The summary itemises the price — "4 nights × $65.00", "1 extra pet · 4 nights × $15.00", and any holiday night's adjustment — then the Total. A promo code with a minimum stay needs that many nights ("Promo code needs at least 7 nights"). Leave Email … the booking ticked to tell the client, and click Book house-sit.
While a house-sit runs, its sitter can't be booked for walks or drop-ins between the evening start and the morning end. The daytime stays free — including for a drop-in at the same home.
On the Board
On the Day view, a dark Tonight band lists the night's house-sits: which night it is ("Night 2 of 4", or Last morning), the pets and home, the sitter (or Needs a sitter), and Morning report sent or Morning report due. Click one to open it. On the Week view each house-sit is a dark bar across its nights in its sitter's row.
The House-sit Page
The house-sit page shows the home — address, access notes (owners, managers and the sitter), the office's note, and each pet's medications — then the nights with each morning's report status, and the reports. The office can Change it (the booking form; with the nights moved, Let … know about the change (email and text) is ticked), Finish now, or Cancel. Cancelling asks first: inside your late-cancellation cut-off, Charge the late-cancellation fee is ticked — your percentage of one night's price — with Let … know (email and text) ticked too. Waive fee drops it until it's on a bill.
Morning Reports
Each morning after a night, the sitter's day shows the house-sit with Morning report due. On the house-sit page they tap Morning report:
- The night — Quiet night, Restless or Something happened.
- Each pet's marks, by species, and a row for each medication — as on a drop-in.
- Up to 4 photos and a note for the client.
- Send morning report. On the last morning it's Send last report & finish, which finishes the house-sit.
The client's email — "Morning report: Pepper & Mochi's night" — has how the night went, each pet's marks and medications given, the note and the photos.
House-sit Billing & the Portal
A finished house-sit bills on the household's walk cadence as one Pet sitting line — "House-sit · Wed 11/25 – Sun 11/29 · 4 nights · Pepper, Mochi (Maya)". A household billed after each visit gets the bill when the house-sit finishes; a weekly or monthly household is held back while a house-sit is still running in the period.
In the portal's Visits tab, House-sits lists the household's house-sits; each opens its page with every morning's report.
Keys
The client's Home & walks panel has a Keys list — every key the household gave you, where it is and since when: In the office, With a team member, or With the client. Type a label ("#12 · front door") and click + Add a key; it starts in the office. Each key has Hand to… (pick a team member), Back in the office, Returned to client and Remove. Key history lists every hand-over, newest first, with who recorded it. Keys are staff only — clients never see them.
On the phone, each home on a walk, drop-in or house-sit gets a key reminder:
| When | The phone says |
|---|---|
| The walker or sitter holds none of the home's keys, and one is in the office | Pick up #12 from the office, with I have it |
| They hold it, and this is their last visit to that home today (or the house-sit's last morning) | Bring #12 back to the office, with Back in the office |
| They hold it, with more visits to come | #12 is with you |
GPS on Visits
When the walker's or sitter's phone allows location, Goodstay notes where they tapped Start and Finish on a walk or drop-in, and where a house-sit morning report was sent. It's for your team only — clients never see it, and no client address is ever sent anywhere to be looked up.
Each home's pin is learned from visits: the first located start at a home pins it (a fix more than 100 m uncertain doesn't count). After that, the office — every team login except a Walker login — sees a GPS line on the walk page and on each house-sit report: "Started at the home · finished 320 m from the home", or "about 2.3 km from the home". Re-pin home here (owners and managers) moves the pin to where that visit started, for a pin that landed in the wrong place. A phone that doesn't share its location simply isn't stamped.