Retail lets you sell products at the desk — a bag of food, a chew toy, a slip lead — to a client, and put the sale on their pet's stay bill or on a receipt of its own. You keep your own product list; Goodstay doesn't count stock.
Turning Retail On
Go to Facility Settings → General → Services You Offer and switch on Retail. It's off until you turn it on. While it's on, the sidebar has a Retail section with Sell and Sales, and Facility Settings has Retail Products under Money.
Switching Retail off puts those pages away. Your products and every sale already made are kept, and nothing stops you switching it off — nothing in Retail is booked ahead.
Your Products
Owners and managers set up the list at Facility Settings → Retail Products. Under Add a product, fill in:
| Field | What it's for |
|---|---|
| Name | What staff see on the tile and the client sees on the bill |
| Category | Groups products on the Sell screen (Food, Treats, Toys). Optional — type a new one or pick one you've used |
| Price | What one costs. Zero is allowed, for a free sample |
| SKU (optional) | Your own stock code. Staff can search by it |
Click Add product. To change one, click Edit, then Save. Changing a price changes future sales only — a sale already on a bill keeps the price it was sold at.
Put away takes a product off the Sell screen without deleting it, so the sales it was part of keep their lines. Put back on sale brings it back.
Sales Tax on Products
Products follow your tax settings at Facility Settings → Payments & Tax → Tax Settings. Retail is one of the Taxable line types:
- If you tick no line types at all, everything is taxed, products included.
- If you tick some — say only Retail, because your state taxes goods and not boarding — only those are taxed.
If Retail is on but isn't one of the line types you've ticked, the Retail Products page says so: products are being sold untaxed.
Making a Sale
Open Retail → Sell. Products are tiles on the left; the sale builds on the right.
- Under Selling to, search for the client by owner or pet name and pick them. Every sale is to a client on file.
- Tap a product to add one. Tap again for another, or use + and − on the sale. Search products and the category buttons narrow the tiles.
- Under Where does it go?, choose where the sale lands (see below).
- Click the button at the bottom. It says what will happen: Add $56.42 to Bella's stay bill, or Create receipt · $56.42.
You can also start from a client: the Sell button on a client's page opens the Sell screen with them chosen, and Sell a Product on a stay in progress picks that stay's bill too.
Onto the Stay's Bill
When the client's pet is checked in, the sale defaults to the pet's stay bill — the stay's running invoice. If the stay doesn't have one yet, Goodstay opens it. The products join the stay's other charges and are paid at pick-up with everything else.
A stay that has already been billed (its invoice has been sent or paid) isn't offered; that sale goes on a receipt.
A discount the stay earned — multi-pet, extended stay, a promo code — is a percentage of the stay, not of the products on the same bill.
On a Separate Receipt
Choose Separate receipt when the client wants to pay now, or has no pet staying. Goodstay creates an invoice for just these products, due today, and opens it so you can take payment the usual way — Record Payment, a card on file, your Square Register, or a pay link. See Invoicing & Payments. Nothing is emailed unless you send it from that page.
The Day's Sales
Retail → Sales lists each sale for the day: the time, the client, what they bought, where it went, who sold it and the total before tax. The tags say what became of the bill — On the tab, Unpaid, Paid, Overdue or Void. Use the arrow to look at earlier days.
Each row links to its invoice. To correct a sale, change the lines there: a product on a stay's open bill can be edited or removed like any other line.
Paid retail sales show as Retail in the Revenue Report.